GENERAL FAQ
1>
Do I have to sign a long-term contract to get a server?
24/7
Solutions Online has no contracts on its server packages.
Order a
server from us on a month-to-month basis. If you're interested,
we do have a terrific option where you can pay for your server
a year in advance and receive a 10% discount.
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2>
I am going to need lots of help! Do you have 24 hour support?
Yes!
We have the absolute best customer support on the Web. We
understand that this is a bold statement, but we are committed
to proving this to you. If you have questions, check out our
extensive Online Help section for scores of guides to help
get you through our customer's most common issues. If you
can't find what you need, contact our helpful customer support department
who are there
to answer your questions 24 hours a day, 7 days a week, and
365 days per year!
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3> Where
are your servers located?
24/7
Solutions Online Data Center, which houses all of our
customers' servers, is located in Toronto-Canada. Read more
about our data center.
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4>
How do I get my files to my server?
There
are several options to upload files to your server. Use any
FTP program (WS_FTP, Cute FTP, etc.), Telnet, or if you have
a shared or FreeBSD (UNIX) dedicated server. You can also
use the "Publish" feature of many popular Web design applications,
including Netscape Composer, Netscape Navigator Gold, Net
Objects Fusion, AOL Press, Microsoft FrontPage, Delta Quick
Site, Adobe PageMill/SiteMill, and many more!
For further
information, read our Upload Guide.
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5>
How long does it take to get my new server online?
The
answer to this question depends on your server size. If you
have ordered a shared server, we will have your server set
up, online, and ready for you to upload your files within
1 business day of receiving payment and processing your order.
If you
have ordered a dedicated server, your server will be set up
and online within 3 business days from the time your order
is processed. For dedicated servers, "setup" means that the
machine is built and put online-any file transfers or special
requests for dedicated server setup can take up to seven (7)
business days.
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6>
Where can I register a domain name?
Register
your new domain name with 24/7 Solutions Online !
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7>
How do I transfer my domain name to DNS Host?
If
you have an existing domain name and would like to transfer
it to your new 24/7 Solutions Online server, you will
need to choose "I own this domain and want to transfer it",
from the "Domain Option" table when you order
your new
server.
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8>
If I order hosting from 24/7 Solutions Online
, and discover that my hosting package
is not large enough, how do I upgrade?
Upgrading
is simple! Once you are a customer, simply go to the password-protected
Members Area and choose from the "Upgrade" options.
If you
have a shared server and are upgrading to another shared server,
use the Shared Server Upgrade form (password required).
Once your upgrade is processed, we will automatically cancel
your old account.
If you
upgrade from a shared to a dedicated server, or from a smaller
dedicated server to a larger one, use the Dedicated Server Upgrade form
(password
required). We will cancel your old server once your new server
is online, and you have verified that it has been built to your
specifications.
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9>
Do I get RealAudio/RealVideo with my server?
Yes,
all our servers offer Media Stream Audio and Videos. Contact
support
for further
questions or if you would like a dedicated server.
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10>
Do you support FrontPage?
Yes,
Full Microsoft®
FrontPage® 98/2000 Extension Support in our servers is available.
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11>
How do I find a programmer, Web designer, or Web master?
24/7
Solutions Online has in house Web Specialists that fits
your needs and budget, for all services that you require
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12>
Can I host additional domain names?
24/7
Solutions Online does allow "virtual hosting" on its hosting packages. If you'd like further information,
read our Virtual Hosting FAQ.
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13>
Which operating systems do you offer on your dedicated servers?
24/7
Solutions Online offers FreeBSD
(UNIX), Linux, and
Windows® dedicated servers. If
you need a Solaris machine, e-mail our dedicated
server specialist to
discuss options.
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14>
Can I run an adult site on DNS Host servers?
24/7 Solutions Online does not allow adult-oriented
hosting on its servers. Read our Adult
Site Policy @FIXfor
further details.
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